Privacy policy
Last updated: January 30, 2026
Your privacy matters to us at CHCKN. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have about your data.
CHCKN Inc. ("CHCKN," "we," "us," or "our") provides a customer loyalty and engagement platform that helps businesses connect with their customers through digital loyalty programs, campaigns, and communications. This policy applies when you use our platform as a merchant or when you interact with a merchant's loyalty program powered by CHCKN.
1. Who This Policy Applies To
This Privacy Policy applies to:
Merchants: Businesses that subscribe to and use CHCKN's platform
Members: Customers who join a merchant's loyalty program through CHCKN
Visitors: Anyone who visits our website at chckn.app
2. Information We Collect
Information You Provide to Us
Merchant Account Information: When you create a merchant account, we collect your business name, contact name, email address, phone number, and other business details needed to set up your account.
Member Information: When you join a loyalty program, we collect your name, email address, phone number (if you opt in to SMS), and birthday (optional). This information is provided either directly by you or by the merchant on your behalf.
Payment Information: Payment processing is handled securely by Stripe. We do not store your full credit card details on our servers.
Campaign Content: When merchants create email campaigns, SMS messages, or push notifications, we store the content and recipient lists.
Communications: When you contact us for support, we collect the information you provide in your messages.
Information We Collect Automatically
Usage Data: We collect information about how you interact with our platform, including pages visited, features used, actions taken, and time spent on various sections.
Device Information: We collect information about the device you use to access CHCKN, including device type, operating system, browser type, IP address, and unique device identifiers.
Location Data: We may collect general location information based on your IP address to provide location-relevant features and analytics.
Loyalty Program Activity: We track stamps earned, rewards redeemed, points balances, and transaction history within loyalty programs.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activity. See Section 5 for details.
Information from Third Parties
We may receive information about you from:
Payment processors (transaction status, payment verification)
Analytics providers (usage patterns, performance metrics)
Social media platforms (if you connect your accounts)
Merchants who upload member lists or transaction data
3. How We Use Your Information
We use the information we collect to:
Provide and Improve Our Services
Operate and maintain the CHCKN platform
Process loyalty program transactions and track rewards
Enable digital wallet functionality for Apple Wallet and Google Wallet
Generate analytics and reports for merchants
Troubleshoot technical issues and improve performance
Develop new features and functionality
Communicate With You
Send account-related notifications and updates
Deliver email campaigns, SMS messages, and push notifications from merchants you've joined
Respond to your support requests
Send you service announcements and platform updates
Notify you about changes to our policies or services
Marketing and Promotions
Send you information about CHCKN features and updates (merchants only)
Enable merchants to send promotional campaigns to their members
Provide personalized content and recommendations within loyalty programs
Security and Compliance
Detect and prevent fraud, spam, and abuse
Enforce our Terms of Service and Acceptable Use Policy
Comply with legal obligations and respond to legal requests
Protect the rights, property, and safety of CHCKN, our users, and the public
Analytics and Research
Understand how users interact with our platform
Analyze trends and usage patterns
Conduct research to improve customer engagement strategies
Create aggregated, de-identified data for analysis
4. How We Share Your Information
We do not sell your personal information to third parties. We share your information only in the following circumstances:
With Merchants
If you're a member of a loyalty program, the merchant who operates that program can access your profile information, loyalty activity, and communication preferences. Merchants are responsible for their own use of your data in accordance with their privacy policies.
With Service Providers
We share data with trusted third-party service providers who help us operate our platform:
| Service Provider | Location | Purpose |
|---|---|---|
| Vercel | United States | Cloud hosting and application infrastructure |
| Neon | United States | Database services |
| Google Cloud | United States | Content delivery and infrastructure |
| PostHog | United States | Customer analytics and product insights |
| Stripe | United States | Payment processing |
These providers are contractually obligated to protect your information and use it only for the purposes we specify.
With Digital Wallet Providers
When you add a loyalty card to your digital wallet (Apple Wallet or Google Wallet), we share information with Apple or Google to generate and maintain your wallet pass. This may include:
Your name
Membership or loyalty program details
Stamps, points, or rewards balances
Pass design and merchant information
Apple and Google process this information according to their own privacy policies. We do not control how Apple or Google handle data once the wallet pass is generated.
For Legal Reasons
We may disclose your information if required by law, court order, subpoena, or government request, or if we believe disclosure is necessary to:
Comply with legal obligations
Protect our rights or property
Prevent fraud or security threats
Protect the safety of our users or the public
Business Transfers
If CHCKN is acquired, merged, or sells its assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.
With Your Consent
We may share your information for other purposes with your explicit consent.
Important Note About SMS Opt-In Data
We will never share, sell, or transfer your SMS opt-in consent or mobile phone number to third parties for their marketing purposes. This information is used solely to provide services you've requested from CHCKN and participating merchants.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience, analyze usage, and deliver relevant content.
Types of Cookies We Use
Essential Cookies: Required for the platform to function properly. These enable core features like account login and security.
Functionality Cookies: Remember your preferences and settings to personalize your experience.
Analytics Cookies: Help us understand how users interact with our platform so we can improve performance and features. We use PostHog for analytics.
Advertising Cookies: Used to deliver relevant ads and track ad campaign performance (merchants only).
Managing Cookies
You can control cookie settings through your browser. Note that disabling certain cookies may limit your ability to use some features of our platform.
Most browsers accept cookies automatically, but you can modify your browser settings to decline cookies. Visit your browser's help section for instructions.
6. Data Security
We take data security seriously and implement reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction.
Our security measures include:
SSL/TLS encryption for data transmission
Secure data centers with access controls
Regular security assessments and updates
Employee access restrictions and training
Password protection and authentication requirements
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
If you believe your account has been compromised, contact us immediately at support@chckn.app.
7. Your Privacy Rights and Choices
Access and Update Your Information
Merchants can access and update their account information by logging into their CHCKN dashboard. Members can request access to their information by contacting the merchant or emailing us at support@chckn.app.
Delete Your Account
Merchants can request account deletion by contacting us at support@chckn.app. Members can request to be removed from a loyalty program by contacting the merchant directly.
Opt-Out of Communications
Marketing Emails: Click the unsubscribe link in any marketing email
SMS Messages: Reply STOP to any SMS message from a merchant
Push Notifications: Adjust your device settings to disable push notifications
Service Notifications: Some service-related messages are necessary for account operation and cannot be opted out of
Cookie Preferences
Adjust your browser settings to control cookie acceptance and deletion.
Do Not Sell My Personal Information
We do not sell personal information. We do not share your data with third parties for their direct marketing purposes.
8. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy.
Merchant Accounts: We retain data for as long as your account is active, plus a reasonable period afterward for legal and business purposes
Member Data: We retain member data for as long as the merchant's account is active and as directed by the merchant
Transaction Records: We may retain transaction and payment records for accounting, tax, and legal compliance purposes
Communications: We retain campaign and message logs as long as necessary for service delivery and analytics
After you delete your account, we may retain certain information in de-identified or aggregated form, or as required by law.
9. Children's Privacy
CHCKN is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will delete it immediately.
If you believe we have collected information from a child under 13, please contact us at support@chckn.app.
10. International Users and Data Transfers
CHCKN operates from Canada and uses service providers located in the United States and other countries. If you access our services from outside Canada, your information may be transferred to, stored, and processed in Canada, the United States, or other countries where our service providers operate.
By using CHCKN, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.
For European Union Users
If you are in the European Economic Area (EEA), we process your personal data based on the following legal grounds:
Consent: You have given clear consent for us to process your data for specific purposes
Contract: Processing is necessary to fulfill our contract with you
Legal Obligation: Processing is necessary to comply with the law
Legitimate Interests: Processing is necessary for our legitimate business interests, provided these interests do not override your rights
You have rights under GDPR including the right to access, correct, delete, restrict processing, object to processing, and data portability. To exercise these rights, contact us at support@chckn.app.
We comply with applicable data protection laws and have implemented appropriate safeguards for international data transfers.
11. California Privacy Rights
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information.
Categories of Personal Information We Collect
Identifiers: Name, email address, phone number, IP address, device identifiers
Commercial Information: Purchase history, loyalty activity, transaction records
Internet Activity: Browsing history, interactions with our platform
Geolocation Data: General location based on IP address
Professional Information: Business name, business contact details (merchants only)
Your California Rights
You have the right to:
Know what personal information we collect, use, and share
Request deletion of your personal information
Opt-out of the sale of your personal information (note: we do not sell personal information)
Non-discrimination for exercising your privacy rights